Help Center
How can we help?
Find answers to common questions below. Still stuck? Email us at hello@medpassgh.com
Getting started
How do I create an account?▾
Go to medpassgh.com/signup and enter your email and a password. You can start using Medpass immediately — no card required for the free tier.
What is included in the free plan?▾
Medpass is currently free for every student — unlimited practice questions, full explanations, and every core MBBS topic, at no cost.
How do I start a practice session?▾
From your dashboard, click on any topic to start a session, or use the custom test builder to select topics, difficulty, and question count.
Questions and content
Which medical schools are covered?▾
Content is aligned to UG, KNUST, UCC, UHAS, and UDS curricula. Most questions are relevant across all five schools.
How do I report a wrong answer or error in a question?▾
On any question, click the flag icon to report an issue. Our medical review team reviews every report within 72 hours.
Can I suggest new questions or topics?▾
Yes. Use the feedback button (the speech bubble in the bottom right) or email hello@medpassgh.com with your suggestion.
Technical issues
The app is not loading. What should I do?▾
Try refreshing the page. If the issue persists, clear your browser cache or try a different browser. If you are on mobile, make sure your app is updated.
My progress was not saved. Can I recover it?▾
Your answers are saved to your account in real time. If you see missing progress, log out and back in. If the issue continues, contact us.
How do I reset my password?▾
Go to the login page and click "Forgot password". Enter your email and we will send you a reset link within a few minutes.
Still need help?
Our support team is based in Accra and typically responds within a few hours.
Email support